Owning a company comes with so many options that are as exciting as each other — like branding, sales, marketing strategies and so on. Each new venture is a joy, and each task completed makes you feel so proud. But there are some things you could be doing to give your company a more personal touch which will make your employees happy and will, hopefully, increase your customer return.
Branding isn’t just about sticking our logo everywhere. It’s about being memorable. The more people are familiar with your name and logo, in a positive way, the better. You can do this in a few different ways; the first is to sponsor local events — but make sure that it makes sense with your company.
Like a beer company at a festival — it makes sense, and you are going to be surrounded by your chosen audience. The second is to make your own products — whether that’s merchandise or flavors. Most coffee roasters will tailor make a flavor unique to each coffee company.
Training up your employees is an integral part of running a business — but how you go about it matters. With a store that deals with a particular product, the higher ranking employees at least should have product specific training that goes further than the basics.
This detailed training will allow your employees to give more care and attention to your customers. Training like this can include going to the brewery, to the roastery, the bakery or wherever your product originates so that your employees will be able to know more.
Product Specific Software
Sometimes you need more software that is more geared towards your actual product. If you own a brewery, then beverage software would be perfect for you. This sort of personalisation will help you to organise different aspects that might not exist with another product, like where you source the base materials or ingredients from.
Whether you run your business from an office or a store, your customers are everything. Customer care and customer service is something that every business should have at heart — if you have a great product but treat your customers badly then you’re still going to fail. But more than just treating customers right, you should also encourage them to talk back.
Client reviews will help you to improve areas that you might not have realised need improving – sometimes things in theory in the office might not work well on the ground in a store. Customers will always shape your business and if you ignore them is the worst thing you can do.
There is also the opportunity to get your clients involved — if you run a coffee store then have an evening where your staff teaches the public latte art, if you own a vineyard then wine tastings are an avenue you should be tapping into.