4 Tasks Your Small Business Can Afford to Outsource

Are you spending too much time on mundane tasks rather than actually operating your business? It’s certainly not uncommon for business owners today. In fact, as little as 15 % of them feel that they spend their time on the kind of tasks that will make their companies prosper — instead, they’ll be walking on the same tracks, completing the same processes, without really being able to grow.

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There is a way out of this for everyone, though, and the quicker you realize that you can’t do it all on your own, the easier it will be to focus on the tasks that really matter. Here is a neat list of the top processes a small business should have outsourced yesterday, making your week at work a lot more manageable — and clearing the space for growth and success.

IT Services

Unless you’re running an IT company, it makes little sense to dedicate an entire department to this. Most companies outsource these processes, by the way, as many as 53 % of companies — and 26 % of them plan to outsource it as soon as possible.

By relying on third-party vendors as well as cloud computing, you’re also making your company more flexible and will even benefit from the amount of knowledge an entire IT crew can provide you with. It’s a whole other story than a few employees in the office, stationed at their desks, and ready to help when they’re needed.

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Customer support

While some people may oppose to outsourcing customer support seeing that direct contact with customers is vital to building a lasting relationship, consider this first; small companies are often unable to hire dedicated customer support staff, forcing them to delegate it to some of their existing employees. This is bad for business in more ways than one.

First of all, the employee is unable to spend time on what they do best, making your company miss out on valuable productivity. Secondly, they won’t be as well-trained as an actual customer support agency which puts you at risk of losing customers.

Outsource this task while your company is still relatively small, let your team focus on their job, and hire professional customer support staff to be in-house when you’ve grown bigger. It’s as simple as that. Make sure you scrutinise your options, however, as the costs and quality may vary.

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People

When you’re still young and unable to pay for the kind of quality you’d like, hiring freelancers may be the best option. As many as three out of four small businesses in the US admit that the use of freelancers gives them a competitive edge; when the talent is there, but you can’t afford to hire it, you can simply put a contract on it instead.

The same goes for finding the next talents for your flourishing company, and a procurement recruitment agency is perfect for any new business as they can make sure you’ve got the best kind of staff on every level, right from the start.

Accounting

Every process that is repetitive and mundane both can and should be outsourced. Accounting and payroll are certainly one of them, but 60 % of business are still completing it in-house rather than just handing it over to a third-party.

When you can afford to treat yourself to a professional accounting team, it’s all well and good — but most small businesses lack this kind of resources, and choose to delegate it to an existing employee instead.

It’s perhaps a bit more cost-effective than outsourcing, yet the risk they run is way too big; when something goes wrong with the payroll or accounting system, everything tends to tumble downhill. It will cost your company quite some money in fines, you lose the valuable addition of team members who can focus on their job rather than accounting — and your employees will be very unhappy with you.

With the correct kind of software and a few tech-savvy workers, you can easily continue to do it in-house, though. Just remember that the software should be comprehensive enough to take care of all the processes without being too complicated for them to understand — otherwise, you end up spending a lot of time on training.

Keep in mind that, by outsourcing to a reputable company, your business is also gaining the expert knowledge and support of an entire team you didn’t have before. They’ll be able to give you that competitive edge, helping you to growth and success a bit faster.

Are You Using Your IT Properly so Your Business Survives Daily?

There are a lot of things that have changed in the business world over the last few decades, but it’s hard to deny that anything has had more of an impact that the rise of the computer and the internet. Where the use of this kind of technology was once considered something of a luxury, only ever used by the most advanced and well-established companies, it’s now something that your business simply can’t survive without.

Every single business, outside of very small, specific ones, relies on IT almost every single day in order to function. However, despite this, there are a surprising amount of businesses that simply don’t know how to properly utilise IT. They assume that having things in place and having a vague idea of how to use it. However, if you really want to make the most of your business, then you’ve got to be able to make the most of the resources at your disposal. In order to help you do that, here are some ways that you can make sure that you’re using your IT properly.

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Make sure it’s managed properly

IT is an incredibly multifaceted and complex part of your business and trying to stay on top of it while dealing with everything else can be something of an uphill struggle. Because of that, it’s a good idea to use managed IT services that cannot only make sure that you can focus your energy elsewhere but that your IT services are always running as smoothly and efficiently as possible.

It can be difficult to hand over parts of your business to an outside company, but it’s actually a great way to reduce any mistakes that could potentially be made by leaving it in the hands of people with specific expertise.

Keep your equipment well maintained

Far too many businesses fail to keep their IT equipment properly maintained. This is because if something is working, then it’s very easy to forget about it. However, if you do this then things are pretty much guaranteed to go wrong and when that happens your entire business can potentially grind to a halt.

By making sure that you maintain and monitor your equipment regularly, you can save huge amounts of time and money. Sure it might seem like a lot of effort, but it’s nothing compared to the problems that could arrive if you fail to look after your equipment.

Train your employees

In the world of IT, there’s a fairly well-known acronym: PICNIC. It stands for “Problem In Chair, Not In Computer.” When there are IT issues in your business then there’s a surprisingly high chance that the IT itself is functioning properly, it’s just that your employees aren’t fully aware of how to use it properly.

Of course, there’s only one way to solve this problem, and that’s to make sure that your employees are properly trained in how to use it. Whether you deal with this by only hiring those with specific IT skills, or you provide dedicated training to your employees is up to you. But leaving your employees to figure things out on their own is almost always a recipe for disaster.